Privacy Policy Statement

Your privacy is important to us. This policy explains how we collect, use, protect, and share your personal data in line with the UK GDPR and other data protection requirements.

Information We Collect

We collect only the information needed to serve you and comply with regulations. This covers the following areas:

• Personal identification details including name, address, and contact information you provide.
• Data supplied when completing forms or communicating with our team, such as by email or phone.
• Information collected through cookies and analytics for site performance and optimisation purposes.
• Records of your communications with us regarding services and support.

How We Use Your Data

Data is used only as necessary for the proper delivery of our services and for legal compliance.

• To respond to your enquiries and requests in a timely, appropriate manner.
• Providing you with tailored information and recommendations.
• To enhance our website, analyse how it is used, and monitor traffic patterns for improvements.
• Meeting our responsibilities to all regulatory, legal, and compliance authorities.

Our Legal Basis

We process data only where we have a clear legal basis and your privacy is always respected.

Your data is processed for the performance of a contract, compliance with regulatory obligations, or our legitimate interests as a planning provider, balanced with your rights.

Sharing Information

We never sell your data. On rare occasions, we might share data to:

• Fulfil regulatory duties or respond to authorities and legal requests, always ensuring strict confidentiality.
• Collaborate with trusted third parties (such as IT and cloud service providers) who follow strict security protocols.
• Deliver essential services when necessary for your planning process, always with your prior knowledge.

Data Security

We apply industry-standard technical and organisational safeguards to keep your information protected against loss, misuse, and unauthorised access, including regular reviews and staff training. However, no system can ever be entirely immune to risks, so we work continuously to ensure best practices are followed and issues are addressed promptly.

Your Rights

The law grants you several rights regarding your personal data held by us.

• Right to access your data and request a copy for review or correction.
• Right to ask that incorrect or incomplete data be corrected promptly.
• Right to request deletion or restriction of processing under certain circumstances.
• Right to object to our use of your data for specific purposes, such as direct marketing.

Cookies and Analytics

We use cookies to enhance your online experience and analyse site usage. See the Cookie Policy for detailed information, including your rights to manage cookies.

Cookie Policy Cookie Policy

Contact Us

If you have questions about this policy or wish to exercise your rights, our team will respond promptly.

Policy Changes

Policy updates will be published here. Please check back regularly for the latest information.